Introduction

We are committed to safeguarding your privacy and the security of your personal data.. This policy sets out how we collect, use, process, and protect your personal information in accordance with applicable laws and regulations as per the Data Protection Act, 2019.

Information We Collect

We may collect personal information from you, such as your name, email address, phone number, and any other personal information you choose to provide to us. We may also collect non-personal information, such as your IP address and browser type, through cookies or other tracking technologies through your consent by accepting cookies.
During the nature of offering services to you we may also collect sensitive data that are in line with regulations such as those under Ministry of Health, Kenya and other relevant government bodies.

How We Use Your Information

We may use your personal information to:

• Engage with you concerning your inquiries, requests, or any other pertinent matters.
• Provide you with the services you have requested
• Improve and customize our services
• Comply with legal obligations or protect our legal interests
• Prevent, investigate, and address fraud, security, or technical issues
• Analyze the data to improve the services that we offer such as but not limited to clinical care

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described below:

• We may share your information with our service providers and business partners, such as insurance companies, to assist in the validation and verification of the services you have requested.
• We may also disclose your information to government authorities, law enforcement agencies, or other third parties when required by law, legal proceedings, or to address legal matters.

Retaining Your Information

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.

Protecting Your Information

We have implemented appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful access, use, or disclosure. Please note that no security is foolproof.

Your Rights

You have the right to access, rectify, and erase your personal information, as well as the right to object to or restrict its processing. You also have the right to lodge a complaint with us if you believe your rights have been violated. To exercise your rights, please reach out to us using the contact information listed below.

Updates to this Policy

We may update this policy from time to time. Any changes will be posted on our website, please check this policy periodically for updates.

Contact Us

If you have any questions, comments, or concerns about this policy, please contact us at dpo@tenwekhosp.org.